Hostel Night Team Member - 0 hour

You're the first person our guests meet when they walk through our doors. You set the tone, create the vibe, and make sure people feel welcome the second they walk in. You're not just on top of check-in or making coffees - you're the reason someone leaves their room, joins the pub crawl, or ends up with three new travel buddies to explore the city.

You're actively creating connections, curating energy, problem-solving with empathy when things go sideways, and collaborating with teams across our hostels in Amsterdam. 

• Customer service is key and your role will revolve around greeting travelers with a warm, friendly and authentic attitude.
• Supporting check-in, offering upgrades like breakfast or late checkout and genuinely creating a connection with the guest.
• Serving guests some of our food and beverage offereings
• Help us to curate the vibe of the hostel by creating a relaxed, friendly and social atmosphere where guests feel encouraged and supported to connect with fellow travelers.
• Upselling in a way that that feels natural and helpful - spotting opportunities for late checkouts, bar visits, F&B, or promoting our in-house events. 
• Handling complaints and issues with genuine empathy - making sure travelers feel heard and supported
• Supporting our events, having real conversations, helping travellers feel part of something bigger
• Share local knowledge: Offer local tips, recommendations on restaurants, culture, nightlife and hidden gems in the city, even helping to book experiences or events.
• Helping guests have the kind of stay they'll leave a 5-star review about!

• A confident, sociable communicator who gains energy in busy environments
• Passionate about travel, local culture, and connecting people (experience in hospitality, tourism, or events helps but isn't essential)
• Genuinely interested in making travelers’ stays memorable 
• A quick learner who's comfortable with new tech and systems while balancing guest interaction with admin tasks
• Someone who actually loves the city and wants to share it with travelers
• Ready to get involved - attend social events, share ideas, be part of the crew
• Up for learning and growing through training and internal opportunities

• Free and discounted accommodation for you, discounted stays for friends and family in participating hostels
• 50% off food and beverage
• €400 backpacker experience when you hit your 1-year anniversary
• Up to 20 hours of paid volunteering per year
• Employee Referral Scheme
• Employee Assistance Program
• Life events gift card (birthdays, engagements, etc.)
• Fun social events