You're the first person our guests meet when they walk through our doors. You set the tone, create the vibe, and make sure people feel welcome the second they walk in. You're not just on top of check-in or serving coffee - you're the reason someone leaves their room, joins the karaoke night, or ends up with three new travel buddies to explore the city.
This isn't a role where you stand behind a desk waiting for things to happen. You're actively creating connections, curating energy, problem-solving with empathy when things go sideways, and collaborating with your colleagues to make a truly memorable guest experience. Your job is making sure travelers leave wanting to tell their friends about it and book their next stay.
What you’ll actually be doing:
- Customer service is key and your role will revolve around greeting and serving travelers with a warm, friendly and authentic attitude.
- Working across areas of the hostel like the bar, check-in area, café, breakfast etc.
- Supporting guests who are checking in, offering upgrades like breakfast or late checkout and genuinely creating a connection with the guest.
- Help us to curate the vibe of the hostel by creating a relaxed, friendly and social atmosphere where guests feel encouraged and supported to connect with fellow travelers.
- Upselling in a way that that feels natural and helpful - spotting opportunities for late checkouts, bar visits, coffees, or promoting our in-house events.
- Handling complaints and issues with genuine empathy - making sure travelers feel heard and supported.
- Working as a team to help create a seamless guest experience.
- Learning new skills as needed such as making coffees, pulling pints or solving problems.
- Supporting our events, having real conversations, helping travelers feel part of something bigger
- Share local knowledge: Offer local tips, recommendations on restaurants, culture, nightlife and hidden gems in the city, even helping to book experiences or events.
- Helping guests have the kind of stay they'll leave a 5-star review about!
You are:
- A confident, sociable communicator who gains energy in busy environments
- Passionate about travel, local culture, and connecting people (experience in hospitality, tourism, or events helps but isn't essential)
- Genuinely interested in making travelers’ stays memorable
- A quick learner who's comfortable with new tech and systems while balancing guest interaction
- Someone who actually loves the city and wants to share it with travelers
- Ready to get involved - attend social events, share ideas, be part of the crew
- Up for learning and growing through training and internal opportunities
- Excited to work with a diverse team that celebrates individuality and different perspectives
What you get:
- Free and discounted accommodation for you, discounted stays for friends and family
- 50% off food and beverage
- €400 backpacker experience when you hit your 1-year anniversary
- Up to 20 hours of paid volunteering per year
- Employee Referral Scheme
- Employee Assistance Program
- Life events gift card (birthdays, engagements, etc.)
- Fun social events